At We Sell Batteries, we are committed to operating in full compliance with South African laws and regulations governing e-commerce. Our policies and practices align with the following legal frameworks to ensure a secure and transparent online experience for our clients:
1. Electronic Communications and Transactions Act (ECTA)
We adhere to the ECTA, which provides legal recognition for electronic transactions, contracts, and signatures. This ensures that all online transactions conducted through our website are legally binding and protected.
2. Protection of Personal Information Act (POPIA)
We prioritize the privacy and security of our customers’ personal data. In compliance with POPIA, we ensure that all personal information is collected, processed, and stored securely, with full transparency regarding its use. Customers have the right to access, update, or request the deletion of their data at any time.
3. Consumer Protection Act (CPA)
Our business follows the CPA to guarantee fair business practices, honest marketing, and clear product information. Clients have the right to fair terms, transparent pricing, and returns or refunds in line with consumer rights.
4. Governing Law & Jurisdiction
All transactions and interactions with We Sell Batteries are governed by the laws of South Africa. In the event of any dispute, the jurisdiction will be within South African courts, as stipulated in our terms and conditions.
5. Secure Online Transactions
We employ industry-standard encryption and security measures to protect online transactions and prevent unauthorized access, ensuring a safe shopping experience. By using our website and services, clients acknowledge and agree to these governing laws and policies.
Cancellation Policy
Once an order is confirmed, it cannot be modified or canceled. If you need to return a product, you must initiate the return process after receiving your order.
Delivery & Return
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met.
Returns Policy and Delivery
If you are not completely satisfied with your purchase, you may return the item within 30 days of the purchase date under the following conditions: The item must be in the same condition as sold, unused, and with all original packaging and accessories intact. Non-Returnable Items: Items marked as final sale or otherwise specified are not eligible for returns. Refunds will be processed in the original payment method once the return is inspected and approved. Refunds are processed within 7 business days of receiving the return.
Delivery 5-7 working Days
Warranty
Tous offers a one-year warranty covering material or workmanship defects but excludes damage from misuse or neglect.
